Massachusett’s revamped health insurance marketplace has proven to be a real headache. Consumers have spent hours trying to sign up for health insurance on the Massachusetts Health Connector’s problematic website and waiting for help from customer service representatives.
But just imagine how frustrating the Connector’s problems have been for Tom Policelli, chief executive of Minuteman Health. The new insurer launched just as the state’s new website went live this fall, knowing that many people would be shopping for insurance to comply with the Affordable Care Act.
Read the Boston Globe article