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2013 Open Enrollment

Ends 8/15/2013

HSA is the largest insurance marketplace in Massachusetts and we are here to assist you with your renewals. Our best-in-class support staff can be reached through Live Chat, email or phone. Listed below are common questions and answers that arise during open enrollment.


What's different about this open enrollment?
  • Some clients will be renewing on August 1st.
  • Others may have the option of renewing on August 1st 
Read the 2013 Nongroup OE Summary to learn about your clients' options.

How do I access and work my clients renewals?
  • Broker login instructions (updated version coming soon)

When will renewal rates be available?
  • Renewal rates will be available online by the end of June.
  • Renewals will be mailed to clients by the end of June.  

What is in your client's renewal kit?
How do clients gain online access to their account online?
  • Your clients are given Web Instructions explaining how to log in and access self-service features.
 
By logging in to their account at www.hsainsurance.com, your client can:
  • View their 2013 Renewal Rates
  • Quote a different carrier and find the enrollment forms they will need
  • Pay their bill at no extra charge

Would your client like to change to a different plan within their carrier?
They can log into their account (click here for instructions)
  -or-
Complete and return a Plan Change Form for your client's carrier:
THP         NHP
HNE        FCHP


Is your client thinking about changing carriers? Some things to consider:
  • Does your client's current medical providers accept the new plan? A directory for all of our carriers can be found here.
  • If your client does decide to change carriers, please allow several weeks for applications to be processed. With the majority of our membership renewing within the same timeframe, we must allow for extra time to process applications.
  • It will take several weeks after applications are processed to receive ID cards for new plans.