Open Enrollment and Renewal FAQs
HSA Insurance, the largest insurance marketplace in Massachusetts, is here to help you with your renewal. Listed below are questions and answers commonly asked during open enrollment.
What is Open Enrollment?
Open Enrollment is the annual time period when you review your company’s health insurance coverage and either decide to stay in the same health plan for another year, select a new plan from your current carrier or change insurance carriers. You may also add eligible employees during this period.
How will I know that it is time for my Open Enrollment?
HSA Insurance will mail you renewal materials approximately 30 days prior to your renewal date. These materials will include instructions on how to review your plan options, including benefits, rates and cost-sharing amounts. You will be able to manage your entire renewal online!
How do I login to my secure account at www.hsainsurance.com?
- Click the “Log In” button on the top right corner
- Click “I am a Customer” and enter your HSA Account Number and Password
- Your six-digit HSA account number can be found in the top right corner of your monthly invoice. If this is your first time logging in, your password will be the last four digits of your Tax ID number.
How do I manage my renewal online?
- Go to our secure website www.hsainsurance.com
- Click the “Log In” button on the top right corner
- Click “I am a Customer” and follow the instructions
- Click the red “Open Enrollment” box on the menu and follow the instructions
- If you do not see a red “Open Enrollment” box, it means one of the following:
- You have already completed your upcoming renewal
- You are outside of your Open Enrollment period
What plans are offered in 2019?
I have an April 1st renewal date. What is the deadline for changing my health plan?
| Carrier |
Deadline to notify HSA |
| Allways Health Partners |
April 30 |
| Fallon Health Plan |
April 30 |
| Harvard Pilgrim Health Care |
April 30 |
| Health New England |
March 31 |
| Tufts Health Plan |
March 31 |
| Tufts Health Direct |
March 31 |
What if I have questions or am not comfortable managing my renewal online?
Our best-in-class customer service team is ready to help you. Please contact your broker or HSA Customer Service by phone, 781-228-2222, via live chat on our website hsainsurance.com, or by email, customerservice@hsainsurance.com.